Privacy Policy

1. Information We Collect

1.1 — Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Account information: name, email address, password, and billing information when you create an account or make a purchase
• Profile information: company name, job title, industry, and preferences you choose to share
• User Content: any data, text, files, images, or other content you input into or upload to our Services
• Communications: messages, support requests, feedback, and other correspondence you send to us
• Payment information: credit card numbers, billing addresses, and other payment details (processed and stored by our third-party payment processor; we do not store full payment card numbers)

1.2 — Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Device information: device type, operating system, browser type, unique device identifiers
• Usage data: pages viewed, features used, actions taken, time spent, frequency of use
• Log data: IP address, access times, referring URLs, error logs
• Cookies and similar technologies: we use cookies, pixels, and similar tracking technologies to collect information about your interactions with our Services (see Section 7)

1.3 — Information from Third Parties

We may receive information about you from third-party sources, including: authentication providers (e.g., Google, Microsoft) if you choose to sign in via third-party accounts; analytics providers; payment processors; and publicly available sources.

1.4 — AI Training Data

Important: We do not use your User Content or Output Content to train our AI models unless you explicitly opt in to a data improvement program. Your business data remains your own.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Services
• To process transactions and send related information (confirmations, invoices, receipts)
• To create and manage your account
• To provide customer support and respond to your requests
• To send you technical notices, updates, security alerts, and administrative messages
• To send marketing communications (with your consent, where required by law)
• To monitor and analyze usage trends and preferences to improve user experience
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations and enforce our Terms of Service
• To develop new features, products, and services

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 — Service Providers

We share information with third-party vendors who perform services on our behalf, including: payment processing, cloud hosting and storage, analytics, email delivery, and customer support tools. These providers are contractually obligated to use your information only as necessary to provide services to us and to maintain its confidentiality.

3.2 — Legal Requirements

We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to: comply with a legal obligation or valid legal process; protect and defend our rights or property; prevent fraud or other illegal activity; or protect the personal safety of our users or the public.

3.3 — Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

3.4 — With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Services. We will also retain your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account data: retained for the duration of your account plus 6 months after account closure
• Transaction records: retained for 7 years as required for tax and financial reporting
• User Content: deleted within 30 days of account termination or upon your request
• Usage and analytics data: retained in anonymized/aggregated form indefinitely

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

5.1 — Access and Portability

You have the right to request a copy of the personal information we hold about you in a commonly used, machine-readable format.

5.2 — Correction

You have the right to request that we correct any inaccurate or incomplete personal information.

5.3 — Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention).

5.4 — Opt-Out of Marketing

You may opt out of marketing communications at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly. Opting out of marketing does not affect transactional or service-related communications.

5.5 — Do Not Sell / Do Not Share

We do not sell personal information. If applicable privacy laws grant you the right to opt out of the sharing of personal information for targeted advertising, you may exercise that right by contacting us at [support email].

5.6 — How to Exercise Your Rights

To exercise any of the above rights, please contact us at support@velari-ai.com. We will respond to your request within thirty (30) days (or as required by applicable law). We may ask you to verify your identity before fulfilling your request.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication for internal systems
• Regular security assessments and monitoring
• Employee training on data protection practices

Despite these measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security and encourage you to take steps to protect your account credentials.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience with our Services. The types of cookies we use include:

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

8. International Data Transfers

If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We will take appropriate steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

9. Children’s Privacy

Our Services are not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@velari-ai.com.

10. State-Specific Privacy Rights

10.1 — California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rights.

10.2 — Oregon Residents

If you are an Oregon resident, you may have additional rights under the Oregon Consumer Privacy Act (OCPA), including the right to access, correct, delete, and obtain a copy of your personal data, and the right to opt out of targeted advertising and profiling.

10.3 — Other State Laws

We comply with applicable state privacy laws including those in Colorado, Connecticut, Virginia, Utah, Texas, and other states that have enacted comprehensive privacy legislation. Residents of these states may exercise their rights by contacting us at support@velari-ai.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users or by posting a prominent notice on our website at least thirty (30) days before the changes take effect. Your continued use of the Services after the effective date constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Velari LLC, d/b/a Velari AI

Attn: Privacy Inquiries

Portland, Oregon 97006

Email: support@velari-ai.com

Website: www.velari-ai.com

— End of Privacy Policy —